Giant Eagle On boarding Practice Test

These questions are part of the practice quiz. Start practicing

• If you encounter medication that looks contaminated, what should you do before any disposal?
• What is the correct protocol for handling returns and exchanges?
• If medication looks contaminated or dirty, what should you do?
• Which option is not a method to receive a new prescription?
• If you find a price mismatch between a shelf tag and the scanner price, what should you do?
• Which action best demonstrates the Giant Eagle core value of accountability in service to customers?
• If a customer asks about cross-contact risk and you are unsure about a suitable alternative product, what should you do?
• What should you do when a customer asks about nutrition or allergen information on a product?
• What is the purpose of the weekly member scoreboard?
• What does QCSCP mean?
• In the 'Ask and Fulfill' approach, what is the typical opening phrase used to start assisting a customer?
• Pickup 7 meaning
• Which action aligns with OBRA practices?
• Which statement best describes how to handle allergen labeling for packaged items?
• Who is speaking in the standard GE Pharmacy phone greeting?
• What is the proper emergency procedure for a fire in the store?
• What is the protocol for reporting a workplace injury?
• Can you say medication names out loud at the desk?
• In pharmacy abbreviations, RPh stands for which profession?
• Which of the following is a PHI disclosure incident?
• Which statement accurately describes Non Scheduled Medications?
• When a customer asks for help, how should you respond?
• In a patient service protocol, what should you do when you first see a patient at a distance of 10 feet?
• When does a QRE occur?
• HIPAA stands for?
• What is the store policy on accepting third-party or counterfeit coupons?
• Which action is most aligned with the breakdown analysis process when an incident is identified?
• What is the importance of date labeling on perishable products?
• Which of the following is NOT part of the root cause analysis process?
• What is the starting digit for OTC medications?
• What steps should be taken to clean and sanitize cart wipes, baskets, and pickup areas?
• What is the overall objective of following the store's safety and hygiene procedures?
• What is the proper way to manage cash in the till during a shift?
• If a coupon appears invalid or counterfeit, what is the appropriate action?
• Which of the following could be a reason a bag may need to be unsealed?
• Which of the following is not listed as a dispensing incident?
• Which items are needed on an insurance card for processing a prescription?
• How should inventory and backroom organization be managed?
• Which scenario would justify unsealing a bag to ensure accuracy?
• Who should be alerted after a robbery?
• How long is the prescription expiration period for both Control 2 and Control 4 medications?
• How should you approach pricing accuracy on shelves to prevent discrepancies?
• How many prescriptions may be placed on a transfer?
• How often are QREs sent to the pharmacy?
• Which statement about the date of birth for a pet is true?
• How should you handle a customer paying with multiple payment types?
• Which statement is true about incident reporting?
• Which of the following is not a benefit from central fill?
• If a customer reports a faulty item or requests a refund due to a quality issue, what steps should you take?
• What is Giant Eagle's stated expectation for employees when interacting with customers?
• Which core values guide associates during daily tasks?
• In the NDC format, which segment indicates the product (capsules)?
• When handling customers purchasing alcohol or beer in states where it is legal, what steps should you take?
• What is the purpose of the term 'lots' in these notes?
• Which step in the steps of work design directly handles confirming data accuracy?
• How many digits is the NDC?
• Pickup 5 means
• What routine practices support accurate inventory management?
• Which statement is NOT true about Control 2 medications?
• What medications are considered controls?
• What is the proper way to greet a customer entering the store?
• Who should handle all incidents?
• In pharmacy shorthand, what is the common meaning of Rx?
• During a recall, what is the required action when you identify a recalled item on the shelf?
• If you are unsure about allergen information for a product, what should you do?
• For a pet prescription, which option should be used as the date of birth?
• What are the lots in this context?
• What should you do when a customer asks about loyalty programs?
• Which of the following is a reason that a bag may need to be unsealed?
• Which statement is NOT true about Control 4 medications?
• What should you do if you need a break or are running late for your shift?
• How does the store encourage sustainable practices and reduce waste?
• Which of the following are federal laws?
• In the steps of work design, which is the first step?
• What is the recommended approach to restocking shelves during peak hours to minimize disruption?
• How should you verify a customer's age when purchasing age-restricted items?
• Pickup 7 means
• How often is an RTS manual pull supposed to be performed?
• What should you do if a register is malfunctioning or has a price discrepancy?
• How should you handle customer requests for dairy-free or gluten-free options?
• Which PPE and hygiene practices are required when handling ready-to-eat foods?
• Which entity is responsible for state pharmacy laws?
• How often is a patient asked about the privacy practice book?
• In dispensing incidents, the phrase 'not appropriate' most likely refers to which of the following?
• Which is the first step in the five steps to great service recovery?
• How should coupons and promotions be processed to ensure policy compliance?
• What is the expected approach to handling confidential or customer data on devices?
• When a customer requests a rain check, what is the appropriate response?
• Pickup 6 meaning
• What is the proper way to answer the phone?
• PHI stands for which of the following?
• What does pickup 8 mean in the pharmacy workflow?
• Can you offer another family pickup at will call?
• What does FDA stand for?
• Which action aligns with the attendance policy when a shift conflict arises?
• What is the policy when encountering loitering, disruptive behavior, or shoplifting?
• Which phrase represents the first step in the safety steps?
• QREs stand for which of the following?
• What is the knowledge requirement for product recall awareness?
• Which step follows data verification in the steps of work design?
• What are the outdates for manufacturing and amber vial storage?
• What is Giant Eagle's expectation for accuracy when scanning items at checkout?
• What should you do during a robbery?
• How often should normal RTS be completed?
• How would you respond to a coworker who is not following safety procedures?
• What are incidents?
• Can you touch medication with your bare hands?
• If the scanned price does not match the shelf label, what should you do?
• How should you assist a customer who cannot locate a product?
• How should you respond to a customer with a food allergy when a product cross-contact risk is present?
• Which pickup level indicates the prescription was sent by the doctor?
• In this context, when does the expiration date occur?
• Pickup 4 means
• What does the Smart Track Record measure?
• QREs stands for which of the following?
• What is Giant Eagle's policy on handling damaged or opened items?
• What does OBRA stand for?
• What is the proper procedure for handling bakery or deli items to ensure hygiene and freshness?
• What steps should you take to handle a chemical spill or hazardous material?
• Pickup 5 meaning
• Who should be notified when an incident occurs?
• How should you label and stock fresh produce to maintain quality and safety?
• What is the policy for handling data privacy and device use with customer information?
• What is the overall goal of the breakdown analysis?
• What does DEA stand for?
• What is Giant Eagle's policy on harassment and a respectful workplace?
• Which entity holds state laws?
• What information is required to refill a prescription?
• Which statement about the NDC 5-4-2 format is true?
• Which of the following is a team member responsibility?
• During restocking, what steps help minimize disruption to customers?
• How should you respond to a spill that creates a slippery floor?
• In the NDC 5-4-2 format, which segment represents the pack size?
• Which of the following is an example of a pharmacy dispensing incident?
• During an evacuation, where should staff proceed and what should they bring if it is safe?
• Is this meeting mandatory for all pharmacy team members?
• When a customer asks about loyalty discounts, what is the proper approach?
• Which of the following is an example of PHI?
• What should you do when a customer reports a faulty item and requests a refund?
• Which of the following is NOT a team member responsibility?
• Which information is needed on an insurance card for processing a prescription?
• Which of the following is NOT part of safe cash handling at the register?
• What is the correct hand hygiene protocol for employees after handling money or deli items?
• Pickup 3 means
• In the steps of work design, which term denotes notifying the customer when the order is ready for pickup?
• Which federal agency enforces drug laws?
• Should a QRE be allowed to continue to the next step?
• If a drug falls onto the floor, you should immediately throw it into the hazardous trash.
• In the event of a robbery, is your primary action to press the alarm before the robber leaves?
• Pickup 6 means
• What cannot be worn at the pharmacy?
• What are the key steps for proper handwashing according to store policy?
• What is the NDC format?
• Which statement best describes the difference between a QRE and an incident?
• When possible, should you escort a patient to an OTC medication?
• Which is an example of OBRA in practice?
• HIPAA stands for Health Insurance Portability Accountability Act.
• In medical shorthand, Rx most commonly refers to which of the following?
• How should staff handle requests for accessibility accommodations?
• Where are the meetings held?
• What are the three simple steps to safety?
• If medication is dropped on the floor, what should you do?
• Which of the following should be used as the date of birth for a pet?
• How often are these meetings held?
• Which statement describes OTC medication?
• Which statement best describes the person answering the GE Pharmacy phone line?
• How should a customer complaint about a product be handled?
• Which phrase represents the second step in the safety steps?
• In the NDC 5-4-2 format, what does the first segment denote?
• Where do you add a zero in the NDC?
• Which of the following items is listed as an example of going the extra mile?
• Which of the following is NOT an example of PHI?
• If you notice a safety hazard in the store, what is the correct first step?
• What does CQI mean?
• Which frequency combination correctly matches RTS manual pull and normal RTS tasks?
• What is the role of signage in safety procedures?
• What is the proper documentation after completing cleaning tasks?
• Which phrase best represents the proper phone greeting?
• Which action is included in after-robbery procedures aside from alarms and notifications?
• Which statement about CQI is true?
• Which acronym is associated with protecting patient information?
• What is the first step in the breakdown analysis?
• What is the proper action when you discover damaged packaging on a product?
• Which statement is correct about counting for controlled medication inventory?
• HBW stands for which category in health retail?
• How should you prevent slips, trips, and falls in the store?
• What should you do after a robbery?
• When explaining rain check policy, which detail is essential to set expectations?
• In a customer service setting, what action is recommended when a customer is within four feet?
• What does HHS stand for?
• Which step in the steps of work design is responsible for verifying the product before fulfillment?
• What is the proper way to handle price changes or markdowns to ensure consistency?
• What are the key components of safe cash handling at the register?
• QREs are mistakes that what?
• Pickup 2 means
• What is the goal of communicating RCA findings with all team members?
• What is PHI?
• If asked how often RTS should be done normally, which answer is correct?
• Which phrase represents the third step in the safety steps?
• Which statement is correct regarding medication name handling?
• What are the four steps to great service?
• If a customer reports feeling harassed by another staff member, what is the appropriate immediate action?
• What steps should you take to maintain product freshness and quality on the floor?
• Which action best reflects ensuring pricing accuracy during promotions on shelves?
• In the welcome step, which rule is used?
• Which is the correct approach when a customer requests dairy-free or gluten-free options and cross-contact risk exists?
• What is the correct process for handling price changes or markdowns?
• How should alcohol or other age-restricted product purchases be verified at checkout?
• Where are Control 4 medications stored?